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Troubleshooting

Running into problems? Here are some common issues and how to resolve them.

The Test button says my credentials don't work​

Double-check that:

  • The email matches exactly what you used to sign up at respectify.ai
  • The API key was copied in full, with no extra spaces
  • Your Respectify subscription is active

If you've lost your API key, you can create a new one in your dashboard.

Comments aren't being checked​

Comments that pass your checks won't show anything special: they'll just be published. What you're more likely to see if something is wrong is an error when commenting. But if you're seeing comments being published that clearly violate your settings, check the following:

  • The plugin is activated (Plugins → Installed Plugins)
  • You've entered valid credentials and the Test button shows success
  • At least one check is enabled (Comment Health, Relevance, Spam, or Dogwhistle)
  • The specific kinds of checks you care about are enabled (e.g., if you want to catch logical fallacies, make sure that option is ticked under Comment Health)

If you're testing on a local development site, check that your server can make outbound HTTPS connections.

Comments are taking a long time to post​

The Respectify API is fast: it should take about a second per comment. Users should click Post, have time for a single breath, and either see their comment published or see feedback. If it's taking more than two seconds, that's slower than expected.

If comments are slow:

  • Check your server's connection to external services
  • Contact your hosting provider if you're on shared hosting with restrictive outbound connections

Something else is wrong​

Enable WordPress debug logging to see what's happening:

// Add to wp-config.php
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);

Then check wp-content/debug.log for any errors mentioning "Respectify".

Getting help​

If you're still stuck:

  • Email support@respectify.ai
  • Include your WordPress version, PHP version, and any error messages you're seeing